Shipping Policy
Last updated: 2 October 2026
This policy applies to paperback and other physical editions ordered directly from Wonderful Books. eBooks do not require postal shipping.
Delivery destinations and shipping charges
Available delivery destinations, shipping methods and charges are shown at checkout after you enter your delivery address. If no shipping option is available for your address, contact us before ordering. Free shipping applies only when an eligible offer is displayed and its conditions are met.
Processing and delivery
Orders are prepared after payment is confirmed. Any processing or delivery estimate provided on the product page, at checkout or in your order communications applies to that order. Estimates are not guaranteed delivery dates. Public holidays, stock availability, carrier delays and customs checks can affect delivery. If a significant delay arises, please contact us for assistance.
Dispatch and tracking
Check the email address used for your order for dispatch updates. Tracking details are provided where the selected delivery service supports tracking. Check your spam or junk folder if you have not received an order email.
Address changes and delivery problems
Please check your delivery address before placing an order. Contact us promptly if it needs correcting; changes may not be possible after dispatch. If a parcel is missing, damaged or incorrectly delivered, contact us with your order number so we can investigate. Additional delivery costs caused by an incorrect address will be discussed with you before any additional charge is agreed.
International orders
Where international delivery is available, customs duties, import taxes or clearance fees may apply. Any amount collected by us is identified at checkout; other charges may be requested by the relevant authority or carrier. Mandatory consumer rights remain unaffected.
eBooks and external retailers
For an eBook purchased directly from this store, follow the access or delivery instructions supplied for your order. Check the listed file format and device requirements before purchasing. If instructions are missing or access fails, contact us. Orders placed with Amazon or another retailer follow that retailer's delivery process.
Returns and support
For damaged or incorrect items and other return requests, read our Return & Refund Policy. For delivery enquiries, contact us with your order number.
Return & Refund Policy
Last updated: 2 October 2026
This policy covers purchases made directly from Wonderful Books. For purchases through another retailer, contact that retailer.
Your consumer rights
Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded, including rights under the Australian Consumer Law. If goods have a major failure, you may choose a refund or replacement. Other failures will be addressed with the remedy required by applicable law.
Damaged, faulty or incorrect books
If your book arrives damaged, is faulty or differs from your order, please contact us with your order number, a description of the issue and, where helpful, photographs. Contacting us promptly helps us investigate, but does not impose a fixed deadline on statutory rights. Keep the book and packaging while we assess the issue.
How to request a return
Contact us before sending an item back so we can provide the correct return address and instructions. Do not send returns to an author event venue or a publisher. Keep proof of postage. Where a fault is confirmed, reasonable return postage costs will be reimbursed as required by law; contact us to discuss arrangements.
Change of mind
We do not offer an automatic change-of-mind return entitlement unless an applicable offer states otherwise. You may contact us to request an exception before returning a book. Any voluntary approval, condition requirements and return postage arrangements will be confirmed before you send it. This does not affect rights for faulty, damaged or misdescribed goods.
eBooks and personalised items
Please check your selected format before purchasing. Digital editions and personalised or signed books are not automatically refundable for change of mind once supplied or personalised. Faults, failed digital delivery and statutory rights remain covered. If an eBook cannot be accessed, contact us so we can help resolve access or provide an appropriate remedy.
Cancellations and refunds
Contact us promptly to request an order change or cancellation. We cannot guarantee changes after dispatch or digital supply. Where a refund is due, it will be issued without undue delay to the original payment method where possible. Your bank or payment provider may take additional time to show it. We will explain any alternative refund arrangement before proceeding.